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Pest Control is About Helping People

"If you maintain that philosophy ... that the customer is number one, then you'll be nothing short of successful."

If you live in the Buffalo area, you might have received pest control from or heard about Brian Shiner.

"My passion for helping people," said Brian, "has always been since I was a kid."

Brian has been helping people by means of pest management for fifteen years. We decided to share some of his background and insights with you.

You might have wondered what you would ask a pest professional if you met one. We talked to Brian about stories from the field, his least favorite pest to treat, a few tips for homeowners, and how he enjoys his job working for Fox Pest Control.

A Pest Pro's Least Favorite Pest

When we asked Brian which pest he disliked the most, his answer was very interesting. Notice that he doesn't talk about the disgusting nature of the pest itself:

"Roaches," he said immediately. "I always take pause when I'm walking into a roach job because a roach job could be … they grabbed a package that might have had one in the box that's a minor problem. Or you could go into a place where … the houses are not in the best of shape. You never know what's going on."

It's clear that when Brian approaches his work, he does so from a different angle than you might expect. Brian is less concerned about the disgusting nature of the cockroaches and more concerned about how quickly he can bring peace of mind and satisfaction to his customers.

Whether you receive service from Brian personally or another member of the team in the Buffalo, Niagara, or Williamsville areas, our first priority is to get rid of the infestation as quickly as possible.

Story from the Field

Brian Shiner has worked in the pest management industry for fifteen years. We asked him if he had any stories from his experiences he would like to share. "Fifteen years, I got a lot of them," he said.

"One, in particular, was a group home I did," he said, "and it was pretty gross. It was a bed bug job, and it was some special needs adults that were there. It really hit me hard in the heart."

Brian's commitment and desire to help others reach into every aspect of his life, and that includes his job.

"So I put on the suit," he continued, "grabbed my aerosol machine, and went nuts on the house. But this one … it was one of [the] life-changing things to see. These people really needed help."

When you call Fox Pest Control, you aren't just hiring a pest management company. You're joining a family. You can rest assured that you and your family are our first priority.

Professional Insights into the Pest Control Business

"Pest control," said Brian, "is about people. It's about helping them. That's pretty much how I've always been in pest control. If you maintain that philosophy, that the customer is number one, then you'll be nothing short of successful in this business."

Posted on February 10, 2020.

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We had a wonderful experience with our technician. Weston was easy to talk to and explained everything well. Josh, who sold us the service, was very kind also. Not pushy at all. And very informative. Thank you. We look forward to working with you in the future.

Daniel W.
March 2nd, 2020

My experience with Fox Pest Control has been the best experience I had with a pest control company. Technician, Harry, did a good job of going over the process thoroughly, ensure that I understood everything going on. I would recommend them to anyone looking for good, quality, fast, friendly, and affordable pest control services.

Kayla T.
August 20th, 2019

Fox Pest Control is beyond amazing, they are always there when you need them and their employees are super helpful! If we need them they come right away. They are very informative as well, they will explain everything that they are doing and why. If you need an affordable pest control service Fox is the way to go!

Alexis M.
June 27th, 2019

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At Fox Pest Control our guarantee to you is 100% satisfaction. That's why we created our robust home protection plan. The barriers that we put into place to protect your home or business against pests naturally break down over time. Over the course of the year, we reapply treatments to maintain those barriers. If for whatever reason any new pest problems do arise, call us and we will take care of the problem immediately and at no additional charge. Immediately means just that, immediately – not when it’s convenient for us.

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Buffalo Area Pest Control & ExterminatorsFox Pest Control proudly provides expert pest control and bed bug control in Buffalo Area. We have helped over 20,000 homeowners manage and exterminate their pest problems and look forward to putting over 8 years of experience to work for you.

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